Welcome to Vanity Pass ("Vanity Pass," "we," "our," or "us")!

If you have questions, please contact us at backoffice@vanitystays.com. View our Privacy Notice.

Vanity Pass is a global membership community for people obsessed with quality travel and fine dining. With Vanity Pass, members enjoy exclusive access to deeply discounted rates, luxury perks, and a Universal Rewards System that allows loyalty points to be redeemed across any hotel brand worldwide. With Vanity Pass, members get more for less.

The Site allows the reservation of rooms (and other complementary services) in hotels or other types of accommodation (collectively referred to as the "Establishments").

You must be at least 18 years old or the legal age of majority in your jurisdiction to use the Platform. By registering for a Vanity Pass membership or using the Platform, you represent and warrant that you meet this requirement. Vanity Pass reserves the right to request proof of age at any time and to restrict access to users who cannot provide such proof.

BY ACCESSING OR USING THE SITE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT USE THE PLATFORMOUR SITE AND OUR SERVICES.

The Customer assumes the exclusive responsibility of paying, if necessary, for all the technical means necessary to gain access to the Site.

1- DESCRIPTION OF THE SERVICES

If you suspect unauthorized access to your account, notify us immediately. Vanity Pass is not liable for any loss or damage arising from unauthorized account use unless it results from our negligence.

Accommodation Services, F&B Services and Complementary Services are hereinafter jointly referred to as the "Vanity Pass Services" and Services includes, as applicable, Vanity Pass Services.

In this respect, it is noted that each Establishment has its own special terms and conditions applicable to the selected rate also available on the Site (the "Special Conditions") which are brought to the attention of the Customer prior to any reservation on the Site. For example, check-in and check-out times, guarantee policy, cancellation period, Wi-Fi access, specific conditions applicable to children, and whether animals (except for service animals) are permitted in the Establishment.

Finally, in accordance with the regulations in force in certain countries, the Customer may be asked to complete a police form upon arrival at the Establishment. To do this, the Customer will be asked to present an identity document to verify if they need to complete the police form or not.

On arrival at the Establishment, the Customer must sign the police form after checking the accuracy of the information that has been pre-completed and after modifying it if necessary.

If the Customer refuses to complete or sign the police form, he/she acknowledges that he/she has been informed that the Establishment is entitled to refuse to make the reserved room available to him/her.

The essential characteristics, availability dates, hours, services and options offered and conditions of sale applicable to the selected services of the offered Establishments are presented during the reservation process as described in clause 3 below.

In this respect, it is noted that each Establishment has its own special terms and conditions applicable to the selected service also available on the Site (the "Special Conditions") which are brought to the attention of the Customer prior to any reservation on the Site. For example, guarantee policy, cancellation period and specific conditions applicable to children.

The Site may also allow the reservation of other types of Complementary Services, such as breakfast, a bottle of champagne on the Customer's arrival, or the upgrade of Accommodation Services or a spa treatment which may offered at an Establishment and subject to the applicable conditions defined by the Establishment.

Reservations made by the Customer through Partner Services are made through the website and mobile services of each Partner.

The reservation is made directly between the Customer and the Partners, following the steps provided in the website and mobile services of the Partners.

The terms and conditions of sale applicable to these Partner Services are available on the Partner's website.

The reservation is made directly between the Customer and the Partners, following the steps provided on the website and mobile services of the Partners.

All reservations are considered made as soon as the Customer receives a confirmation email from the Membership Services team (as defined in the Terms and Conditions of Membership).

• Third-Party Providers: Vanity Pass acts as an intermediary between members and participating hotels. We facilitate bookings but do not own or operate the hotels. Any issues related to hotel stays must be resolved with the hotel directly.
• Terms of Hotels: Each hotel may have its own terms and conditions, including policies on cancellations, check-in times, and additional fees. By booking through Vanity Pass, you agree to adhere to these terms.
• Accuracy: Vanity Pass strives to ensure that the information provided on the Platform is accurate and up-to-date. However, we cannot guarantee the accuracy of hotel descriptions, availability, or pricing, as this information is provided by the hotels.

The Customer chooses any Service presented on the Site or those of its Partners by following the process provided for this purpose.

Reservations for Vanity Pass Services may be made by the Customer on the Site.

The reservation process varies according to the Customer path and request; it includes the following steps:

• Step 1 - the input of search criteria for a destination, Establishment and, where appropriate, one or more of the Vanity Pass Services.
• Step 2 - the selection of an Establishment and, if applicable, one or more of the Vanity Pass Services.
• Step 3 - the details and characteristics of the Service(s) selected, especially if it is an Accommodation Service: the characteristics of the Accommodation (type of room, size of the room, TV, minibar, etc.), length of stay, options offered (for example: breakfast, Wi-Fi access, etc.), the total price of the reservation including details of the applicable taxes, the legal information form in the case of a related travel service or tour package, and any applicable Special Conditions (guarantee policies, cancellation policy, check-in time, etc.).
• Step 4 - the summary of the Service reservation with a statement of the main features (length of stay, features of the Vanity Pass Service, amount inclusive of applicable taxes); and indication by the Customer of their contact information: either through identification by means of an existing account, or by filling in all of the mandatory fields (indicated by an asterisk) with the possibility of saving this information by creating a membership account on the Site or membership of the loyalty programme offered by Vanity Pass or its Partners (as applicable).
• Step 5 - the completion of the Service reservation by the Customer with confirmation of rate selection for the Service, an indication of their payment information, either in the event of the partial or total pre-payment of the reservation prior to the stay, or in the event of a request for a reservation guarantee for the Vanity Pass Service, and GENERAL TERMS & CONDITIONS – VANITY PASS the review and acceptance of the Terms and the Special Conditions relating to the reservation prior to validation by the Customer.
• Step 6 - the acceptance of the reservation of the Service(s) by Vanity Pass and the Establishment concerned.
• Step 7 - an email confirming the reservation of the Service(s) is sent to the Customer summarising the Service(s) reserved, (as applicable) the price(s), the Special Conditions accepted by the Customer, the date of the reservation made, the information relating to the after-sales service and access to the Terms and the address of the Establishment at which the Customer can submit any complaints.

All reservations are considered made as soon as the Customer receives a confirmation email from the Vanity Pass Member Services team.

When confirming the reservation of a Service, the total price is indicated to the Customer in the amount with taxes included in the business currency of the Establishment (which in some cases may be different from the local currency of the Establishment) and is valid only once the reservation becomes final.

If the payment of the total price of the booked Service is made at the Establishment in a currency other than that confirmed on the reservation, the currency exchange costs are the responsibility of the Customer. Note that if a conversion of the currency confirmed on the reservation into another currency appears on the Site, it is given only for informational purposes and is not contractual, especially given the possible change of exchange rates between the reservation date and the dates of stay at the Establishment.

Based on the total price in euros, the latter is converted in accordance with the exchange rate of the day.

Unless otherwise stated on the Site, the options (for example, breakfast, half-board, full board etc.) that are not offered during the reservation of the Service are not included in the price.

The tourist tax, presented during the reservation process of the Service, is to be paid directly on location at the Establishment, except in the event of online pre-payment prior to the stay, where the amount can be included.

The prices take account of the applicable taxes on the day of the reservation and any change of the applicable taxes will be automatically reflected in the price indicated on the billing date.

Any modification or introduction of new legal or regulatory fees imposed by the competent authorities will automatically be reflected in the price indicated on the billing date.

Some promotional offers are available only on the Site and sold exclusively on the internet, and in no case are available at the reception of the Establishment.

In general, the prices displayed on the Site are determined through a practice of yield management. They may vary according to the reservation period (advance reservation or close to the date of stay), the dates of stay sought (weekdays/weekends, season, school holidays, public holidays, events, etc.), according to the size of the expected demand or other factors such as the geopolitical, climatic or economic context.

In the event of promotional offers, the promotions displayed apply to the standard rate of the day offered by the Establishment and which would have been applicable in the absence of the promotion.

Vanity Pass has chosen a Payment Service Provider to secure online payments by bank card. The payment card of the Customer is examined for its validity by these partners and can be refused for several reasons: card stolen or blocked, limit reached, input error, etc. In the event of any problem, the Customer will have to approach their bank and the Establishment or any other entity to confirm their reservation of the Service and payment method.

The online payment methods available and mentioned on the payment page of the Site may include Visa and Mastercard, American Express, JCC, Diners, China UnionPay, Post Finance, ELO, Bancontact, Sofort, iDeal, Przelewy24, PayPal, Alipay, WeChat, ShareGroop, Apple Pay, Google Pay and Banque Casino cards. This list is subject to change.

In the event of payment to the Establishment or any other entity, each Establishment or any other entity may accept different means of payment, but the Customer must present the payment card to the Establishment that they used to guarantee the reservation or make the pre-payment.

The Establishment may also ask the Customer to present an identification document for the purpose of payment card fraud prevention.

If the Customer has not pre-paid for their stay online, the Establishment may, upon arrival, ask the Customer for a deposit or an authorisation to debit the payment card to guarantee payment of the sums corresponding to the services consumed on-site.

In the event of the Customer's failure to show up on the first day of their reservation of an Accommodation Service ("no show"), the Customer's reservation will be cancelled in full. The Customer is informed that in such a case, the Establishment will put their rooms up for sale and if the reservation is non-cancellable / non-exchangeable / non-refundable, the Customer will not be entitled to any reimbursement or compensation. If the reservation is guaranteed by payment card or had been the subject of a bank pre-authorisation, the Establishment will charge the Customer the cost of the first night on the payment card that has been given as a guarantee for the reservation and any additional nights of the reservation will be cancelled free of charge, unless otherwise indicated in the Special Conditions.

At the time of pre-payment, the amount that is debited when reserving the Service includes the total amount indicated at the time of reservation (including all applicable taxes) and, if applicable, the price of the options selected by the Customer, as described in clause 4.1 above.

An invoice will be sent in electronic format to the e-mail address communicated by the Customer at the time of making the reservation; if the Customer wishes to receive an invoice in paper format, they must expressly request this from the Establishment concerned.

The amount charged at the time of booking the Service includes the total amount indicated (including all applicable taxes, except for tourist taxes for unclassified Establishments) and, if applicable, the price of the options selected by the Customer, as described in clause 4.1 above.

The debit of the amount of the booking may take some time to process. If after the processing time the amount of the booking has not been debited, the booking will be cancelled.

The Customer's credit card is not debited and payment for the stay is made directly to the Establishment on the day of arrival or departure, depending on the Establishment, unless the Customer does not show up at the Establishment and has not previously cancelled the reservation in accordance with the cancellation conditions of the reserved rate.

If the Customer has not prepaid their stay online, the Establishment may, on the day of the Customer's arrival, request an authorization (also called "pre-authorisation") from the Customer's bank for the credit card, which may be up to the amount of the reservation and a fixed amount to cover any consumables or expenses incurred by the Customer on the premises (breakfast if it is not included in the rate, restaurant, bar, tourist tax if applicable, etc.) This fixed amount is determined by the Establishment according to the number of persons and the number of nights booked.

The pre-authorisation request is not an immediate debit but corresponds to a later payment reserve, authorized by the Customer's bank, which temporarily reduces the limit of the credit card used to guarantee the possibility of a later debit. In some cases, depending on the Customer's bank, the pre-authorization request may appear as a pending debit on the bank account associated with the card used.

When the pre-authorisation request has been activated and confirmed by the bank either the Customer presents himself to the Establishment, the payment of the entire stay is made directly to the Establishment on the day of arrival or departure, depending on the Establishment, which then proceeds to request the release of the pre-authorisation request from the Customer's bank. Any consumption or expenses incurred by the Customer on the spot must be paid by the Customer on the day of check-out to the Establishment, or the Customer does not come to the Establishment on the first day of the booking, the Establishment will then send a debit request to the Customer's bank.

In rare cases, the pre-authorisation request may result in a debit by the Customer's bank before the actual debit is made. In this case, the debit will not be made twice. The balance, if in favour of the Customer, will be automatically re-credited by the bank to the Customer.

If the reservation is cancelled after the pre-authorisation request has been activated in accordance with the cancellation conditions of the reserved fare, a request for cancellation of the pre-authorization request is automatically sent to the bank of the cardholder used. In rare cases, this cancellation may appear as a refund.

Please note that it usually takes 24 to 48 hours to process the release of the pre-authorised amount (or refund), but it can take up to 7 business days or more, depending on the cardholder's bank.

To activate a pre-authorisation request, the Customer is asked to provide their credit card information as part of the reservation guarantee. The Customer is informed in advance of the characteristics of the pre-authorisation request. The credit card details are only kept by Vanity Pass ’s payment service provider, in accordance with a strict policy of bank data security.

If the Customer has prepaid their stay online and has not taken advantage of the online check-in and fast check-out Service as described in clause below, the Establishment may ask the Customer for pre-authorisation upon arrival in order to guarantee payment of the amounts corresponding to the services consumed on the premises.

If the Customer has not prepaid their stay online and no pre-authorisation has been requested from the Customer at the time of reservation, the Establishment may ask the Customer, upon arrival, for a pre-authorisation to guarantee the payment of the amount corresponding to the services consumed on the premises.

• If the no-show reservation is a non-cancellable and/or non-exchangeable and/or non- refundable reservation, the Establishment shall retain, as a deposit, the total amount paid by the Customer upon reservation.
• If the reservation that is the subject of a no-show is a cancellation and/or exchangeable and/or refundable reservation guaranteed by credit card, the Establishment will charge the credit card provided at the time of the reservation for the non-refundable amount. For Accommodation Services this will include the charges for the first night reserved (plus taxes) but additional nights (beyond the first night) will be cancelled without charge.

The Customer is informed that in such a case, the Establishment will put its rooms back on sale. The Customer will not be entitled to any refund or compensation.

At the time of prepayment of a non-cancellable/non-exchangeable/non-refundable reservation, the amount of the deposit that is charged includes the total amount indicated at the time of the reservation and, if applicable, the price of the options selected by the Customer, as described in clause above.

4- REFUND POLICY (Membership fees)

Vanity Pass does not provide refunds for membership fees after the membership period has started. Exceptions may apply under certain circumstances, such as technical errors during the subscription process. Refund requests can be directed to support@vanitypass.com for review, but approval is at our sole discretion.
For other services or perks provided by third parties, refund policies are subject to the terms of those providers and are outside Vanity Pass's control.

5- MEMBER PERKS AND RESTRICTIONS

As a Vanity Pass member, you gain access to exclusive benefits, including free airport pickups, hotel discounts, and lounge passes. These perks are subject to the following restrictions and limitations:

Airport Pickups:

• Free airport pickups are restricted to journeys within the primary business city of the respective airport.
  • UK: Pickups from Heathrow Airport are limited to destinations within London. Trips outside London are not covered.
  • US: Pickups are restricted to locations within the city of the airport’s location. For example, a pickup from JFK Airport is limited to destinations within New York City.
• The maximum value covered for airport pickups is $100 (US).
• Movement from an airport within one city to another city outside the airport’s location is not eligible for free pickup services.
• 6- CANCELLATION OR MODIFICATION OF A SERVICE RESERVATION
• Hotel-Specific Policies: Each hotel sets its own cancellation and modification policies, which will be provided at the time of booking. Members are responsible for reviewing and adhering to these policies.
• Non-Refundable Rates: Some discounted rates are non-refundable. If you cancel a booking with a non-refundable rate, you will forfeit the amount paid.
• No-Shows: Failure to check in at a booked hotel ("no-show") will result in charges as determined by the hotel's policy. Vanity Pass is not responsible for any no-show fees.

For Accommodation Services (the reservation of rooms at an Establishment or other types of accommodation), it is noted that consumer law provides an exemption to the usual right of withdrawal or cancellation for contracts concerning the provision of accommodation services to be provided at a specified date or period.

For each reservation of a Service, the Special Conditions specify the conditions to cancel and/or modify the reservation.

Reservations with prepayment will not be subject to any changes and/or cancellations. The deposit (money paid in advance) will not be reimbursed. This is noted in the Special Conditions.

When the Special Conditions allow:

• the cancellation of the reservation of a Service can be made directly on the Site in the "Change or Cancel Your Reservation" section; and
• the modification of the reservation of a Service can be done directly with the Establishment, whose contact information, including telephone number, is specified on the reservation confirmation e-mail.

In the event of an interruption of a Service by the Customer, the entire agreed-upon price will be charged. No refund will be granted in the event of a reservation with pre-payment prior to the stay.

In the case of an Accommodation Service, unless otherwise expressly stipulated in the Special Conditions, the Customer must leave the room of the Establishment before the time indicated by the Establishment, generally 12 noon on the last day of the reservation. Otherwise, the Customer will be charged for an additional night.

7- USER CONDUCT

Vanity Pass reserves the right to suspend or terminate accounts violating these guidelines.

8- OBLIGATIONS AND RESPONSIBILITY OF THE CUSTOMER

The Customer is solely responsible for their choice of Services on the Site and their suitability for their needs, so that Vanity Pass cannot be pursued for liability in this regard.

The Customer is also solely responsible for the information provided when creating their account and/or any reservation of a Service. Vanity Pass cannot be held liable for any erroneous or fraudulent information provided by the Customer. In addition, only the Customer is responsible for the use of their account and any reservation made, both on behalf of the Customer and on behalf of third parties, including minors, except to demonstrate fraudulent use arising from no fault or negligence on the part of such Customer. In this respect, the Customer must immediately inform Vanity Pass of any hacking or fraudulent use of their e- mail address by contacting its customer service department, whose details are provided in clause 9.

The Customer agrees to use the Site, and the Services offered therein in compliance with the applicable regulations and these Terms. In the event of a breach of the Customer's obligations under these Terms, the Customer is liable for damages caused by him/her to Vanity Pass or third parties. In this regard, the Customer commits to guaranteeing Vanity Pass against all claims, actions or recourse of any kind that may arise and to compensate for any damages, fees or any compensation related thereto.

The Customer commits to making a final reservation of a Service, pay the price thereof and comply with the Special Conditions relating thereto.

Subject to any Specific Conditions:

• any reservation or payment that is irregular, ineffective, incomplete or fraudulent for a reason attributable to the Customer will result in the cancellation of the Service reservation at the expense of the Customer, without prejudice to any action that Vanity Pass may bring against such a Customer.
• the Customer shall not invite into the Establishment any person whose behaviour is likely to be disruptive to the Establishment and/or to the stay of other Customers.
• the Customer shall not bring into the Establishment (communal areas and/or bedrooms) beverages or food from outside sources, unless clearly permitted in advance by the Establishment in question.
• the Customer shall not smoke in public premises and should only smoke in bedrooms if they have been classified as a smoking room and booked in advance as such a room. Some Establishments are 100% non-smoking, which means that smoking in the bedrooms and any part of the Establishments is forbidden.
• the Customer shall not disrupt or interfere with the operations of the Establishment including its staff shall not compromise the safety of the Establishment or the persons within.
• more broadly, any behaviour contrary to good morals and public order at the Establishment, as well as any violation of the Internal Regulations of the Establishment will cause the Director of the Establishment and/or any other service provider to ask the Customer to leave the premises without any compensation and/or refund if a payment has already been made. In the case where no payment has yet been made, the Customer must pay the price of the Services consumed before leaving the premises.
• any minor must be accompanied by an adult and be in possession of a personal identity document; this adult may be any person with parental consent (the Establishment may be able to request proof of this parental consent); and
• the Customer also undertakes to ensure that the computer resources made available by the Establishment (including the Wi-Fi network) are not used in any way to reproduce, represent, make available or communicate to the public works or objects protected by copyright or related intellectual property rights, such as text, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the right holders provided for in Books I and II of the Intellectual Property Code when such authorisation is required. The Customer is also required to comply with the security policy of the internet access provider of the Establishment, including the guidelines for the security measures implemented to prevent the illicit use of resources and to refrain from any act undermining the effectiveness of such measures.

The Customer will be liable for all damage caused by him and/or his guests within the Establishment and shall bear all costs arising from such damage and/or failure to comply with the above rules. Vanity Pass reserves the right to intervene if necessary and to take any appropriate action against the Customer.

9- OBLIGATIONS AND RESPONSIBILITY OF VANITY PASS

Vanity Pass undertakes, within an obligation of means, to provide access to the Site and the Services offered in accordance with the Terms, to act with diligence and competence, and to make every effort, within a reasonable limit, to remedy any malfunction brought to its attention.

Vanity Pass may, however, be forced to temporarily suspend the Site without notice, especially for technical reasons involving maintenance, without incurring liability.

The Customer acknowledges and accepts that Vanity Pass 's liability does not extend to any inconvenience or damage arising from the use of the internet network, including, but not limited to:

• the poor transmission and/or reception of any data and/or information over the internet
• the failure of any reception equipment or lines of communication; and
• any malfunction of the internet network that prevents the Site from operating properly and/or reserving the Services.

The Site may redirect users to web links of other websites that are published and managed by third parties for which Vanity Pass disclaims any liability for the content of such websites and the services offered therein. In this respect, it is specifically noted that partners are responsible for the promotion of the offers published on their own websites. The decision to consult third-party websites is therefore the full and complete responsibility of the Customer.

The Establishments are operated by legal entities separate from Vanity Pass.

Vanity Pass and the Establishments are bound by a contract under which Vanity Pass provides hotel know-how, brands and various services including distribution, sales, marketing and loyalty services.

Vanity Pass serves as an intermediary between each of the Establishments and the Customer. Vanity Pass has a mandate regarding the negotiation, training and marketing of Vanity Pass Services at the Establishments. It is noted that the Establishments are operated by legal entities that are distinct from Vanity Pass.

The Customer may not hold Vanity Pass liable for any shortcomings attributable to the Establishment. Information about the Establishment is available:

• in the booking confirmation e-mail; and
• on the Establishment's profile on the Site.

The Customer acknowledges and agrees that in the event of litigation and/or a complaint relating to a stay at an Establishment or the reservation of an Vanity Pass Service, the Customer undertakes to exclusively contact the operating company of the Establishment concerned and that in this respect, the Customer cannot in any way seek the liability of Vanity Pass or any Vanity Pass group company for deficiencies attributable to the Establishment. Information concerning the Establishment is available in the booking confirmation e-mail.

10- FORCE MAJEURE AND RELOCATION

Neither of the Parties can be held liable to the other party in the event of the non-fulfilment of its obligations resulting from a Force Majeure Event. It is expressly agreed that a Force Majeure Event suspends the performance of the reciprocal obligations of the Parties and that each Party bears the burden of the costs arising therefrom.

If a Force Majeure Event lasts more than thirty (30) days after its occurrence, these Terms may be terminated by any of the Parties without any of them being able to claim damages.

In the case of a Force Majeure Event, an exceptional event or impossibility to carry out the Service and, in particular, making the room of the Establishment available to the Customer, the Establishment may reserve the option of providing accommodation to the Customer, in whole or in part, at an Establishment in the equivalent category or perform a Service of the same nature, subject to the prior agreement of the Customer. The reasonable expenses relating to the transfer (additional cost of the rooms, transportation and a phone call) between the two Establishment shall be payable by the concerned Establishment in accordance with the existing standard procedure of the said Establishment.

For the purposes of these Terms, “Force Majeure Event” means an event of an extraordinary nature, which was not caused by the Party claiming for it and which was beyond the reasonable control of the Party claiming it (“Claiming Party”).

Force Majeure Event does not include any party’s failure to pay or reimburse any amounts due hereunder as and when due.

11- CONTACT, CUSTOMER SERVICE AND COMPLAINTS

Customer Service is at your disposal to address any claim relating to a Service on the Site. You can reach us at backoffice@vanitystays.com

To facilitate the processing of complaints, it is advisable to send the complaints in writing to the Customer Service Department concerning the non-performance or poor performance of the Services within eight (8) days after the date of completion of the Service.

In its relations with the customer service department, the Customer undertakes to remain courteous and not to make any derogatory comments, regarding Vanity Pass, the Establishments, the entities of its group or its employees or collaborators, in accordance with the rules of common sense and politeness. Vanity Pass reserves the right to take all appropriate measures against the Customer in the event of prejudicial or reprehensible behaviour (unfortunate, malicious or insulting behaviour) regarding Vanity Pass, the Establishments, entities of its group or its employees or collaborators.

12- PRIVACY POLICY AND PERSONAL DATA PROTECTION

Our Privacy Policy outlines how we collect, use, and protect your personal information. This includes information collected during account registration, booking processes, and interactions with the Platform. By using Vanity Pass, you consent to these practices. You can review our Privacy Policy here. Vanity Pass takes reasonable measures to safeguard your personal data but cannot guarantee absolute security.

When the Customer uses the Site, when making a reservation, Vanity Pass and Vanity Pass group entities process personal data as described in the "Vanity Pass Group Privacy Policy”.

Thus, the information collected as part of the Customer’s reservation is intended for Vanity Pass, its entities, its partners, its service providers (in particular online payment service providers) and the Establishments for the purpose of executing the reservation or taking pre- contractual measures. Once the guarantees provided for by the applicable regulations have been put in place, the Customer’s data may be transferred from Europe to countries that do not ensure, from the point of view of the United Kingdom and the European Union, an equivalent level of data protection.

To secure payment transactions, Vanity Pass process personal data to determine the level of fraud risk associated with each transaction. On this occasion, Vanity Pass and the Establishments may use the Vanity Pass risk prevention service provider to refine their analysis. Depending on the results of the investigations carried out, Vanity Pass group may take security measures, requesting the Customer to use a different reservation channel or an alternative payment method. These measures will have the effect of suspending the execution of the reservation or, if the result of the analysis does not guarantee the safety of the order, of cancelling it. Fraudulent use of a means of payment leading to payment default may result in the Customer being entered in the Vanity Pass group incident file, which may lead Vanity Pass group to block future payments or carry out additional checks.

The Customer may at any time exercise his rights under the regulations on the protection of personal data. All the information required for this purpose is set out in the "Vanity Pass Privacy Policy”.

13- INTELLECTUAL PROPERTY

All content on the Platform, including but not limited to logos, text, graphics, images, and software, is owned by Vanity Pass or its licensors and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited. You may not use Vanity Pass’s trademarks or branding without prior written consent.

14- DISCLAIMER

The Platform and its services are provided "as is" and "as available" without warranties of any kind, either express or implied. Vanity Pass does not warrant that:

• The Platform will meet your expectations or requirements.
• The Platform will be uninterrupted, timely, secure, or error-free.
• Errors or defects will be corrected promptly.

15- LIMITATION OF LIABILITY

Vanity Pass is not liable for any damages arising from:

• Use or inability to use the Platform.
• Services provided by participating hotels, including issues related to bookings or stays.
• Errors, interruptions, or unavailability of the Platform.

Our total liability for any claim is limited to the amount paid by you for the relevant service, subject to applicable law.

16- MISCELLANEOUS

The input of the required bank information and the acceptance of these Terms and the Special Terms and Conditions by electronic means constitute an electronic contract between the Parties which is proof between the Parties of the reservation of the Service and the payment of the sums due upon the execution of said reservation.

The Terms and the applicable Special Conditions constitute the entirety of the obligations of the Parties. No other condition communicated by the Customer may be incorporated herein.

In the event of a contradiction between the Special Conditions and the Terms, the Special Conditions will be the only ones applicable for the obligation concerned. In case of contradiction between, on the one hand, the general terms and conditions, of whatever nature, of a Partner and these Terms, on the other, the stipulations of these Terms will be the only ones applicable to the obligation at issue.

If one or more stipulations of these Terms are deemed to be invalid or declared as such under a law, regulation or following a decision adjudicated by a competent jurisdiction that has become final, any other stipulations shall remain in force to their full extent.

The authentic language is English. If the Terms are translated into a foreign language, the English language will prevail over any other translation in the event of any dispute, litigation, difficulty of interpretation or in the fulfilment of these conditions and, in a more general manner, regarding the relations between the Parties.

The Customer acknowledges and agrees that Vanity Pass may assign these Terms, and all of the rights and obligations attached thereto to any third party without the prior written consent of the Customer. The Customer agrees that such assignment releases Vanity Pass for future deeds. The Customer may not assign the Terms, nor the rights and obligations attached thereto to third parties without the prior written consent of Vanity Pass.

Vanity Pass reserves the right to suspend or terminate your account at any time for violations of these Terms or other reasons at our discretion. Upon termination, you will lose access to membership benefits and forfeit any unused points. Vanity Pass may also refuse future membership applications from individuals previously terminated.

Vanity Pass may update these Terms periodically to reflect changes in our services, policies, or legal obligations. Notification of updates will be posted on the Platform or sent to your registered email address. Continued use of the Platform after changes are effective constitutes acceptance of the revised Terms.

17- GOVERNING LAW AND DISPUTE RESOLUTION

17.2 Dispute Resolution:

Disputes will be resolved through binding arbitration, mediation, or small claims court as permitted by your jurisdiction. Arbitration proceedings will be conducted in English and follow the rules of a recognized arbitration institution.

Vanity Pass also informs the Customer of the existence of a European Online Dispute Resolution ("ODR") Platform to which the Customer may resort. The Customer may access it at the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

The European Online Dispute Resolution Platform will be discontinued as of 20 July 2025. For any other assistance until 19 July 2025, please get in touch with your national contact point.
The national contact points are available at the following link:
https://ec.europa.eu/consumers/odr/main/?event=main.complaints.odrList#inline-nav-3

The national contact point advisor can:

• explain how this site works and what the dispute resolution bodies can do to help you
• help you communicate with the trader and/or the dispute resolution body handling your complaint
• help you submit your complaint (including which documents you need to attach to it)
• give you general information on your rights as a consumer (or a trader)
• advise you on other ways of resolving your dispute if this procedure doesn't work.

18- CONTACT

In the event that you have any questions about these Terms, please contact Vanity Pass directly by sending an email to backoffice@vanitystays.com